Google My Business Support Service

Google My Business
 Support Service Overview

Do you want to maximize the results you get from Google My Business without having to spend a ton of time learning how to best promote it every month?

Have a pressing issue or problem with your GMB listing and need help getting it resolved? Well, then you’ve come to the right place. Let the experts at GMB Gorilla get you through the darkest parts of the digital jungle!

Our Google My Business Support Service is designed to help you when you have a problem that you can’t figure out or get an answer from Google. Our team works with Google My Business representatives every day and can help you successfully navigate the system to get the resolution you need.

The Google My Business Support Service has been used in the past to resolve issues such as:

  • Account or Listing Recovery
  • Account Suspension
  • Duplicate Listings
  • One Time Profile Updates
  • Malicious Profile Edits
  • Verification Delays

If you have any of these issues right now and you want to quickly solve them, we can help.

(Don’t have a listing and want to get started with Google My Business? 
Swing on over to our Google My Business Setup Service to get your listing live.)

Sign-up Now

(If you are not yet ready to commit to a monthly management service, but still want to improve your Google presence, check out our Google My Business Optimization Service or our Google Review Management service.)

How Our Google My 
Business Support Service
Works

The Google My Business Support Service is an easy alternative to doing it yourself:

1. You Tell Us About Your Problem

After purchasing our support service, you’ll get connected with your own GMB Gorilla account manager., Your Gorilla-Certified™ account manager will be in contact with you to learn more about your current issue, collect information, and discuss next steps. In certain cases, like if you want us to edit your listing directly, we will require managerial access to your profile. Any access to listings that may be required will be discussed at this step.

2. We Investigate and Collect 
Information

With your side of the story in hand, our next step is to do some research and collect information about the issue in order to properly create a ticket with Google. It is important that problems are approached the right way in order to avoid delays in resolution and miscommunications that can happen all-too-often with Google My Business support. If your issue doesn’t require intervention from Google, we will work to create an action plan to resolve it during this step.

3. We Create a Ticket on Your Behalf

Armed with all the details, we will craft and enter a ticket with Google that properly describes what happened and why you should not have been affected. While we do not have any special insiders at Google, our experience creating these tickets created a very high positive resolution rate and earned Gorilla his King of the Jungle crown.

4. We Work on Your Behalf to
Get Positive Resolution

We’d love to tell you that all we do is submit one ticket and get the problem solved immediately, but they don’t all go that way. Sometimes, additional information might be required. In other cases, there is a grey area that’s open to interpretation and the Gorilla needs to take the time to properly plead your case. In any case, we do the dirty work to make sure you get accurate information and a headache-free experience, so you have the highest chance of a positive outcome. If your resolution doesn’t require Google intervention, we will likely just solve your issue or advise you on why a positive resolution may not be possible.

What Customers Say About Our
Google My Business Support Service


Here’s what customers are saying about our Google My Business Support Service:

We treat spammers 
like poachers

“They were able to get a number spammy competitor profiles removed from my clients local area”

– Matt Payne


Marketing Consultant

Click the wrong thing?
 No worries!

“Google accidentally marked one of listings as a duplicate, and within 2 days GMB Gorilla had it showing up again.”

– Sydney


IOIO Studio

Google My Business
Support Service FAQs

Can’t I just fill out a ticket with Google myself?

Yes, you 100% can do this yourself. Similar to our other services, you can always do them yourself. For some, the DIY mindset works well. We also know that many people prefer to spend their time and energy on other areas of their business, rather than battling Google My Business all day long like we do.

Do you offer any guarantees
or refunds?

No. We are not Google, and ultimately we cannot guarantee that your issue will be positively resolved. We are being paid to do everything we can on your behalf and pull out all the stops to get a decision in your favor.

How much does it cost if I have more than one listing?

No. We do not have any special insider at Google or mythical partner access. We credit our success to years of experience with Google, GMB profiles, and the common problems that many users face when trying to manage and optimize their listings.