How to Reply to Google My Business Messages

How to Reply to GMB Messages (Video Guide)

Learn How to Reply to Messages on Google My Business

Connecting and communicating with your potential customers is more important than ever. While howling from the tops of the trees is my favorite way to communicate, my second favorite method is using Google My Business messages!

In this blog, you’ll learn about the five steps needed to reply to messages on Google My Business. Best of all, you can reply to GMB Messages from customers on your phone by using the Google My Business app. 

Replying to Google My Business Messages Using the GMB App

Google My Business likes to make things easy for businesses. So, using GMB Messages is no different! Just make sure that you have the app downloaded and then follow these quick 5 steps:

Step 1: Open Your Profile in the GMB App

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Tip from the Gorilla: Don’t have a GMB profile yet to log into? Check out this blog to learn how to claim your business on Google My Business, this guide on how to get your business listed on Google Maps, or contact us for expert help setting up your account!

Step 2: Select “Customers”


Step 3: Click “Messages”

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Step 4: Click on a Message to View it

Step 5: Send Your Response


How to Know When You Receive a GMB Message

One of the best parts of GMB Messages is the fact that you will receive a notification on your phone just like a text message, Facebook message, or email would! 

Depending on your phone, you may need to update your settings so that you’ll get a banner, sound, or pop-up notification. 

Another major perk of using the GMB App to receive and respond to messages from your customers is that anyone who is logged into the App on their phone would get a notification! That means that you can give all of your business’s managers access to the GMB account so that there’s always coverage when it comes to responding to messages quickly.

Tip from the Gorilla: Don’t Forget to Reply to Messages ASAP. When people send messages, they expect quick responses just like they would when they text a friend. Make sure you keep an eye on your phone to get notifications for new messages and respond as soon as possible.

Keep in Contact with Your Customers. Let the Gorilla Help You Make That Happen.

It’s more important than ever to keep in contact with your customers. Don’t let the competition get a leg up on you by adopting GMB Messages before you do. Let the Gorilla step in to guide you to the top of the food chain. Learn more about our easy onboarding process and simple management package.

GMB Gorilla in Suit


GMB Gorilla is the King of Local Search. He has been dominating the digital jungle for close to two decades and is dedicated to helping guide your profile to higher rankings. He answers your questions about Google Business Profiles and Local SEO via Ask the Gorilla. When not optimizing Google Business Profiles and dealing with Google's black hole support, he can be found munching on bananas. Lots of bananas.