They say a photo can speak a thousand words. 📸 But what if that photo should’ve never seen the light of day – let alone get posted to your business’s Google My Business profile?
Instead of feeling like you’re being hunted by a few bad photos that your customers have posted to your GMB, it’s time to take control.
Before we dive into the details of how to remove customer photos from GMB, here’s an overview of the steps you’ll need to take:
- Find your business on Google
- Click “See Photos” to open your image gallery
- Find the customer uploaded photo you want to delete and click on it
- Confirm that it is a customer uploaded photo
- Click on the Flag icon to begin reporting the image
- Select the reason the image should be removed
- Upload a detailed explanation about why Google should delete the photo
- Select “Done”
How You Can Remove Customer Photos From Google My Business
Removing a customer uploaded photo isn’t as easy as clicking a delete button. You’ll need to report the photo and wait for Google to review your request. To make this happen, follow these steps.
1. Search for your business on Google
2. Click “See Photos” to view all the photos associated with your business
3. Click on the photo you want to remove
4. Confirm that it is indeed customer uploaded
5. Click the flag icon to begin the reporting process for the photo
6. Select the reason you believe the photo should be deleted
One thing that has me pounding on my chest with happiness is the fact that you have a lot more control over the reporting process than when you are reporting an online review.
You can select from:
- Offensive, hateful, or sexually explicit
- Copyright or legal issue
- Privacy concern
- Poor quality
- Not a photo or video of the place
Tip from the Gorilla: Pay close attention to that last option! If you want the photo removed for reasons outside of Google’s list of complaints, click “Other” to get way more specific.
7. Include a detailed explanation of why the photo should be deleted
When you’re trying to remove a customer uploaded photo, you’re able to enter more information than when you need to report a review on Google My Business. Make sure to use this power wisely and select the best reason why Google should delete the photo.
Tip from the Gorilla: If your problem with the photo isn’t closely related to the options Google gave you, don’t worry. You can just click “Other” and enter a detailed description of why the image needs to be removed. Outline your points as clearly as possible to have the best chance at getting the photo removed.
8. Select “Done”
9. Get more photos!
If you are trying to remove a customer uploaded photo, there’s no guarantee that the photo will be deleted!
That’s why I always recommend working on getting new and better photos uploaded to your profile. As the king of the digital jungle, I know it’s important to communicate with your group. Make sure your team knows that they can take photos of the business and share them on Google.
You can also get creative with your Google My Business photos! Run a competition where the customer who posts the best workout photo will receive 10 free classes! If you want to take things to the next level, you could work with a local photographer to take professional photos of your business to make your profile on Google even more a-peel-ing. 🍌
Let Us Help
GMB Gorilla is at the top of the digital food chain. When it comes to Google My Business optimization, there’s only one King. Make sure your profile is competing with your competitors to take full advantage of all the traffic Google receives. Contact us to learn more about our services and our easy onboarding process and simple management package.