{"id":2980,"date":"2020-10-14T20:27:30","date_gmt":"2020-10-14T20:27:30","guid":{"rendered":"https:\/\/gmbgorilla.com\/?p=2980"},"modified":"2022-09-07T01:38:13","modified_gmt":"2022-09-07T01:38:13","slug":"how-to-contact-google-my-business","status":"publish","type":"post","link":"https:\/\/gmbgorilla.com\/how-to-contact-google-my-business\/","title":{"rendered":"How to Contact Google My Business"},"content":{"rendered":"\n

One of the most frustrating things is feeling like you don\u2019t have control over an aspect of your business \u2014 especially a critical part of your digital presence. Having an issue with your Google My Business<\/a> profile, like losing access to your account or realizing your account is suspended, means you need to get some help.<\/p>\n\n\n\n

Reaching out to Google directly is the best route to go because their team is the only one that can access your account from the back-end and see what truly is going on!<\/p>\n\n\n\n

You can contact the Google My Business team for help either through opening a virtual ticket<\/a>, or posting to the community Q & A board.<\/a><\/p>\n\n\n\n

Why You Would Want to Contact Google My Business<\/h2>\n\n\n\n
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There are a few reasons you may need to reach out directly to Google my Business for help with. All are very common, but very frustrating, reasons that need a little extra attention from Google to help resolve. <\/p>\n\n\n\n

  1. You lost access<\/li>
  2. Your account is suspended<\/li>
  3. Your account is marked as a duplicate<\/li>
  4. Other miscellaneous problems<\/li><\/ol>\n\n\n\n

    You lost access to your Google My Business profile<\/h3>\n\n\n\n

    Only one person can claim ownership over a Google My Business profile. If you try to log in and see that you need to request access, this means another person has verified the business on Google.<\/p>\n\n\n\n

    This could be someone else within your organization that has access to the business listing, or your marketing agency claimed and is already managing the listing on behalf of the business.<\/p>\n\n\n\n

    In either case, you have three options:<\/p>\n\n\n\n

    1. Request to transfer primary ownership of the location<\/li>
    2. Remove the location from your account to allow the current owner to continue to manage the listing<\/li>
    3. Get added on as a manager to co-manage the listing<\/li><\/ol>\n\n\n\n

      For any of the above cases, you can submit a help ticket here.<\/strong><\/a><\/p>\n\n\n\n

      Your account is suspended<\/h3>\n\n\n\n
      \"\"<\/figure>\n\n\n\n

      If your account is suspended, you\u2019ll get an email from Google My Business letting you know, as well as see a red notification alert on your profile when you log in. <\/p>\n\n\n\n

      Your account can be suspended in error or for violating any of the guidelines Google sets to prevent people from trying to take advantage and score cheap SEO points. This can result in Google permanently removing your profile for violating their terms of use, and it is not<\/em> recommended you try to cheat the system.<\/p>\n\n\n\n

      The global giant devotes a lot of resources toward policing its policies and closely monitoring businesses that utilize its services. Read more about what to do if your account is suspended. <\/a><\/strong><\/p>\n\n\n\n

      Your account is marked as a duplicate<\/h3>\n\n\n\n

      If you add a location that\u2019s already verified in Google My Business, your account will be marked as a duplicate listing by Google. As a result, it won\u2019t appear on Google Maps. <\/p>\n\n\n\n

      If your account has ownership over the one or multiple duplicate listings, you can easily remove them from your profile.<\/a><\/p>\n\n\n\n

      Tip from the Gorilla: Make sure you don\u2019t accidentally delete the listing that\u2019s verified, otherwise you\u2019ll have to go through the verification process all over again!<\/strong><\/p>\n\n\n\n

      If you don\u2019t have access to the duplicate listings, you can report them on Google Maps<\/a> to be taken down and deleted by Google.<\/p>\n\n\n\n

      Other miscellaneous problems<\/h3>\n\n\n\n

      There can be a lot of reasons why you may need to contact Google My Business apart from the above. Common issues are having a problem verifying your account (link to How to Set Up Google My Business), <\/strong>updating your information on your listing, questions regarding engaging customers online, and more. <\/p>\n\n\n\n

      Just remember that GMB won\u2019t discuss removing reviews. For that, you\u2019ll need to go through the reporting process for reviews. Google will only remove reviews that break their content code, otherwise they\u2019ll stay up on your listing. The good news is you can respond to them and state your case!<\/p>\n\n\n\n

      Need help responding to reviews? Click here to learn how to create an effective strategy for soliciting and responding to customer reviews on Google My Business.<\/a><\/strong><\/p>\n\n\n\n

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